Service appears to be back as of Tuesday at 6:30pm. Next steps are to see that customer
bills are prorated

Phones are back on in Venetian Hills

Service appears to be back as of Tuesday at 6:30pm. Next steps are to see that customer
bills are prorated

The Problem Remains Day 6 :Letter to the Public Utilities Commission

Over 700 homes and several business have been with Land Line service for 6 days. Many of our homeowners are elderly and infirmed and most of them do not have cell phones. Telephones are a life line to these people. AT&T knew that their fiber optic cable on Cascade Avenue was cut but we customers had no idea why on Wednesday, we had no dial tone. Younger residents resorted to using cell phones but still had no idea of what was going on. Those of us who had people out of the affected area to call in to the repair line for us were told that our line would be restored on last Thursday....it is now Monday evening. AT&T should be held responsible for a strategy of communicating major outages involving their Land Lines-------it's their responsibility. Still no emergency communications strategy employed. What are they waiting for?

Venetian Hills Incommunicado

Venetian Hills was cut-off from communicating with the world outside. You see, on last Wednesday, the at&t fiber optic cable on Cascade Avenue was cut leaving us in the dark, so to speak. One by one as residents and businesses realized that Land Line service was not available, we called at&t only to be told the problem would be resolved the next day. What we weren't told was the severity of the impact. The elderly (least likely to have a cell phone) remained unaware of the situation. at&t still hasn't notified the community overall about the situation.

Today, I visited several streets in the neighborhood with flyers in an effort to get the word out. Our DSL lines are on a seperate system - communication of the outage could have been transmitted via email. What happened to putting "feet on the street" going door to door and leaving notices? Are our expectations too lofty up here in the Hills.....you tell me.