The Problem Remains Day 6 :Letter to the Public Utilities Commission

Over 700 homes and several business have been with Land Line service for 6 days. Many of our homeowners are elderly and infirmed and most of them do not have cell phones. Telephones are a life line to these people. AT&T knew that their fiber optic cable on Cascade Avenue was cut but we customers had no idea why on Wednesday, we had no dial tone. Younger residents resorted to using cell phones but still had no idea of what was going on. Those of us who had people out of the affected area to call in to the repair line for us were told that our line would be restored on last Thursday....it is now Monday evening. AT&T should be held responsible for a strategy of communicating major outages involving their Land Lines-------it's their responsibility. Still no emergency communications strategy employed. What are they waiting for?